Our Solutions

Digital Media Overview

Hostworks provides innovative services and solutions to the major Australian broadcasters and corporate media organisations.

Hostworks is in the unique position in Australia of understanding the traditional digital/analogue broadcast delivery PLUS internet broadcast delivery through its ownership by Broadcast Australia. No other provider in Australia is able to offer end-to-end hybrid broadcast solutions to the same degree.

Our digital media customers include four of the major Australian broadcasters, radio stations and corporate video customers.

Online Overview

Hostworks delivers online services to four of the top ten Australian websites - and therefore a large percentage of all web pages - making it the leading and most trusted online managed services provider in Australia.

Hostworks provides services and solutions to customers that own 15% of the market share of the top 100 web sites in Australia, and importantly 20% market share of the top 10 web sites.

Online customers include major portals, news, travel, e-commerce and finance.

Business Issue

Imagine your customers contacting your organisation to purchase services or learn more about what you can offer them and they don’t even realise it is a computer they are interacting with.

Now imagine that this service is provided to you on a monthly consumption fee basis. Your business performance and demand drives the cost of the service to you. Now that’s a true partnership.

Not only can you increase sales and customer service performance, you can also realise far better cost efficiency with near limitless scalability. When augmented by live agents to handle the exceptional circumstances a new kind of customer relationship can arise. Surveys, order tracking, promotions, call backs, locator services, lead generation and much more. Interactive voice but not as you’ve heard it before.

What if the service could be designed, configured and implemented to meet your requirements in a few weeks? Changed as your business needs dictate in 2-3 days! How agile and customer centric would your organisation become?

Hostworks Solution

Fluence is a service provided by Hostworks that eclipses all other computer based speech services available today in terms of responsiveness, intuitive use and flexibility, thanks to the ground breaking Natural Language Speech Recognition research from Inference Communications. Both proudly Australian.

Join organisations such as Australia Post, AFL and many more who use this service to improve their client retention and satisfaction.

Interested to know more? Call us now on 1300 30 39 39

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