We pride ourselves on a culture of operating and delivering highly available and performing services.
Should you become a customer, as part of our contract with you we will agree to a Service Level Agreement (SLA). It is our guarantee to you that you will have the best in performance possible.
Developed in co-operation with you, your SLA will generally include:
SLA’s form a major part of the service monitoring and reporting we perform on a monthly basis, with a monthly Service Report provided to you to describe the service performance against committed SLAs. Underpinning this is a framework around daily and weekly reporting that includes Service Review meetings and Health Check snapshots.