We usually collect personal information such as your contact details including your email address, company, job title, type of request and other information to enable us to respond to your request when you contact us or when you submit information on forms downloaded from our website. If we collect sensitive information it will usually be for the purposes of providing our services and, if the law requires us to, we will seek your consent to collect it.
We may collect personal information over the telephone, via email or by creation of a self-service ticket. Generally this information is recorded in our MyHostworks portal that customers have access to. Information is collected and stored for prospective customers and stored in our database for Hostworks-related marketing and sales initiatives.
Complaints are collected and stored for future reference.
We may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We protect the personal information we collect in a secure database stored by our third party data storage provider. It is in proprietary data format, which can only be read using proprietary tools.
Data collected online is stored in a secure data centre that is unreachable by the internet. We encrypt data sent from your computer to our systems during internet transactions. We also employ firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems.
Our employees are required, as a condition of their employment, to treat personal information held by Hostworks as confidential, and to maintain the confidentiality of that personal information. They are also required to sign in and use a password when accessing our systems and to undertake training about how to manage personal information.
Purposes for holding personal information
Generally, we only use personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose.
From time to time, there may be other purposes for which we hold your personal information. We will tell you about these at the point of collection.
Use Of Personal Information
We use your information in conducting our business. Such uses include matters relating to administration, provision and marketing of our services and enhancing and developing our relationship with you.
Disclosure Of Personal Information
We may disclose your information to our related companies, service providers, agents, contractors and strategic partners from time to time to help us to provide and market our services to you. If we do this we generally require these parties to protect your information the same way we do.
In certain circumstances it may be necessary for us to disclose your personal information to government officials or otherwise as required by our legal obligations.
Disclosure of Personal Information Overseas
Some of the recipients to whom we disclose personal information may be located overseas, most likely in New Zealand, although the countries where such recipients are located may vary.
Some pages contain links to other sites. These websites may have different privacy policies from ours and we encourage you to check their privacy policies. We are not responsible for the privacy practices of such websites.
If you think that any information we hold about you is inaccurate please contact us and we will take reasonable steps to ensure it is corrected.
We will take reasonable steps to ensure your personal information is protected from misuse or loss and from unauthorised access, modification or disclosure. The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
You have the right to access most personal information we hold about you.
Please contact us to ask for access to your information or if you have a complaint about your information privacy. We may deny your request in some circumstances, if we do this we will tell you why.
Complaints and how to contact our Privacy Officer
Our Privacy Officer can be contacted by via the Contact page of this site:
facsimile on (02) 9239 2700
telephone on 1300 30 39 39
letter to Level 10, Tower A, 799 Pacific Highway, Chatswood NSW 2067.
We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, and certainly no later than 30 days.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
If you would like more information about how we handle your information or if you need to contact us for any of the matters stated here please contact us in writing via one of the methods outlined above.